As the new Director of Quality, I am excited to join the Whitacre Greer Team. The opportunity to be a part of a historical and dedicated team was one of my top priorities in looking for my next success opportunity.
Sustained improvements, training, and process documentation are high on my list of tasks that need to be accomplished quickly. However, I want to reassure everyone that quickly is relative…I would rather make sure that the tasks are completed in a timely, measured, and a manageable pace.
To date, we have been able to define, empower, and begin implementing a Total Quality Management System (TQMS). This system will define “How We Do Business” throughout the entire organization. Through the efforts of the Executive Team, the framework of this system has already been identified and put in place as a repository for newly created policies, procedures, and work instructions. Our Quality Policy is listed below.
Whitacre Greer is committed to providing its customers with both quality products and exceptional customer service.
We will conduct our business in an ethical manner that enhances the business partner relationships between Whitacre Greer, our customers, and our suppliers.
In addition, Whitacre Greer defines “quality” as continuously meeting or exceeding customer requirements in products produced and in service while continuously improving the operation of our organization at all levels through the:
- Development and Improvement of the Total Quality Management System.
- Establishment of the Quality Policy and its objectives.
- Continually Improving the Effectiveness of the Total Quality Management System.
- Conducting Management Reviews of the Effectiveness of the Implementation of the Total Quality Management System.
- Ensure the availability of resources.
- Challenge the effectiveness of established processes.
- Provide competence based education and training to support the TQMS.
I look forward to input and feedback from all of you. Inclosing, please view me as a resource. As a Tool and Die Maker, I learned how to build things with my hands. As a Mfg. Systems Professional, I learned the importance of data accuracy, inventory planning and control, and documented processes. As a Operations professional, I learned the importance of managing resources, both personnel and capacity, to drive operational performance excellence. As a Quality professional, I learned the importance of meeting and/or exceeding customer expectations. As a Lean Six Sigma Black Belt, I was able to shrink wrap all of my experience with a vast array of tools to drive change both in behavior and performance to be the best at what we do. I am here to serve. I look forward to the challenges and the opportunities.
Plan with Attitude, Prepare with Aptitude, Participate with Servitude, Receive with Gratitude, and that should be enough to Separate you from the Multitudes…
Krish Dhanam
